By Gerard Blokdijk
A qualified technical roadmap to Configuration administration Database (CMDB) administration, with templates & layout files, mindmaps, roles & obligations, KPIs, audit plans & different IT provider administration assets for organizational implementation.
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Extra info for CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning, Implementation Guide
Page 52 The CMDB and Configuration Management Creation and Maintenance Guide However, an objective is not sufficient enough to determine how IT departments should be delivering its services. The Organization will meet these objectives by changing, enhancing or creating new business processes. For example, Admin staff may need additional resources, a new ordering package may be required, or perhaps a new billing process needs to be implemented to meet these objectives. Therefore, after capturing the Organizational objectives, we need to understand how these map to current business process, if the current business processes are changing or becoming obsolete and if there will be any new business processes.
For example, the organization may have an objective of expanding its business into new markets within the next 12 months, requiring additional offices and staff. The direct impact on IT departments would be the successful planning of capacity of new IT Services, the successful planning of how to change our current services to meet the demands of the business, and being flexible enough to meet these demands. Page 52 The CMDB and Configuration Management Creation and Maintenance Guide However, an objective is not sufficient enough to determine how IT departments should be delivering its services.
There are reported cases of IT departments discovering large amounts of configuration items existing within the infrastructure that no longer provide a service. In most cases, the IT department was still paying maintenance and licensing fees for those parts of the infrastructure. To get a list of your configuration items, you will need to go to your Configuration Management Database. 1 Release Date: Page 61 The CMDB and Configuration Management Creation and Maintenance Guide Business Justification Document for Configuration Management The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization.